Frequently Asked Questions

1. How much larger should I order a frame to fit the poster I bought?
2. What unit of measurements do you use?
3. What is the thickness of the cover?
4. What is the thickness of the backing?
5. Why is my lens cover BLUE or look HAZY?
6. What is the difference between shiny & satin profiles?
7. What is the largest size frame you make & ship?
8. Do I need a cover if my poster is laminated?
9. Are your frames assembled?
10. Do you expedite shipping?
11. How long does it take for an order to ship out?
12. Do you ship overseas?
13. Do you accept purchase orders?
14. Where do I place my frame strap?
15. Can I use your frames for things other than posters?

1. How much larger should I order a frame to fit the poster I bought?
   Simply send us the exact measurements of your poster or of the outside dimensions of the matting for your poster, and we will cut your frame the size it has to be in order to accommodate your poster. Approximately 1/4 inch of the edge your artwork will be covered by the frame profile.
2. What unit of measurements do you use?
   Standard Inches (a metric conversion calculator is available).
3. What is the thickness of the cover?
   1/16" (Stronger than plexi, unbreakable, lighter weight, able to clean with any Glass Cleaner, U/V protected).
4. What is the thickness of the backing?
   3/16" to 1/4" depending on the size of frame.
5. Why is my lens cover BLUE or look HAZY?
   If your lens covers appears to be BLUE or HAZY, one or more of the protective films has not yet been removed. All lens covers are shipped with a protective film on BOTH sides. Each swill typically have at least one side that has a Clear protective film, with a sticker that reads "Please remove protective film from both sides". The opposite side of our Clear lens covers will typically have an additional Clear protective film, and the opposite side of our Non-Glare lens covers will typically have an additional BLUE protective film. Non-Glare lens covers have a shiny side, and a frosted side. The frosted side always faces out.
6. What is the difference between shiny & satin profiles?
   Shinny (gloss/bright) - Satin (flat, matte).
7. What is the largest size frame you make & ship?
   42" x 62" is the largest frame we can ship Complete, 48" x 96" when picked up locally.
8. Do I need a cover if my poster is laminated?
   Both a Lens Cover and Backing are required to properly use our type of frame.
9. Are your frames assembled?
   We can't ship frames fully assembled because we do not have your poster. Most frames are already partially assembled when shipped. They take 5 minutes to put together and only requires a standard flathead screwdriver.
10. Do you expedite shipping?
    Not typically (call us if you need fast! 203-713-2701) Our frames usually ship within 1 to 2 days of the original order date.
11. How long does it take for an order to ship out?
    Our frames usually ship out within 1-2 business days. Please allow up to 5 additional business days for your order to arrive at your door. The farther you are away from the Northeast (CT), the longer the shipment will take. Generally shipments to NYC take just 1 business day, and shipments to Los Angeles take 5 business days. We ship 99.9% of our frames via FedEx and USPS Priority. Use the map below to estimate the shipping time to your address.
12. Do you ship overseas?
    Not at this time.
13. Do you accept purchase orders?
    All orders must be paid in full before being made and shipped out. If you would like to pay by check, please call us so we can put a pending order in the system for you.
14. Where do I place my frame strap?
    Vertically in the back channel of the frame.
15. Can I use your frames for things other than posters?
    Yes, as long as they work within our profile dimensions. We also offer Shadow Box frames which are commonly used for framing sports jerseys, this shadow box has the versatility to show off any art piece.